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Service Support Specialist

Remote, Remote
FosterThomas, Inc. is a leading Human Capital Management Firm. We are seeking a contractual full-time virtual Service Support Specialist to assist one of our clients. This opportunity offers competitive compensation and benefits package.

This position is responsible for the daily technical support to the Service team via phone, CRM, email or in person, regarding the resolution of product, and client problems. This individual must be extremely knowledgeable in Workforce Now.

Requirements/Responsibilities –
  • Provides technical support to the Service team via phone, CRM, email or in person, regarding the resolution of product and client problems. Coordinates communication with other regional departments and/or regional service hubs to expedite responses to critical client situations. Utilizes extensive product/process experience to identify issues, troubleshoot client problems and assist with a resolution.
  • Mentors all levels of Service associates. Provides instruction and guidance on product and features, regional process and procedures, and soft skill development. Works with newly hired associates as a coach. Identifies training needs.
  • Provides complex technical expertise and guidance.
  • Responds to complex client issues and escalations to ensure that support rendered meets or exceeds the client's needs to ensure client satisfaction.
EEO Statement: FosterThomas is an equal opportunity employer and is committed to equal employment opportunities in recruitment, hiring, promotion, training, compensation, and disciplinary action regarding the terms and conditions of employment. FosterThomas does not discriminate based on race, religion, national origin, color, age, sex, disability, marital status, gender identity genetic information, sexual orientation, or sex, including pregnancy and childbirth, veteran status, or any other legally protected characteristic.

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