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Payroll/Time Implementation Specialist

Remote, Remote

Time Implementation Specialist 
Summary: 
A successful Implementation Specialist will demonstrate excellent customer service skills and an innate ability to understand a customer’s needs and business objectives. The Implementation Specialist should be able to quickly master the products and features offered and leverage that knowledge to help guide a customer through the deployment lifecycle ensuring optimal alignment of customer needs and product capabilities. 

Supervisory Responsibilities: 

  • None 
Duties and Responsibilities: 
  • Plan and manage multiple projects at any given time. 
  • Conduct meetings/workshops with members of the management team as well as end-users in order to analyze the customers’ business and functional requirements. 
  • Effectively document client requirements using both standard and non-standard templates. 
  • Propose configurations of software recommending industry best practices via an open and interactive dialog. 
  • Work with customers to evaluate, design, and document logical workflows, which will be configured in the application suite. 
  • Configure the software to meet customer requirements. 
  • Conduct independent testing and support end users during client-led testing. 
  • Train users in the overall application, configuration and reporting tools enabling them to independently utilize the software and implement configuration changes as their needs continue to evolve. 
  • Assist with functional and integration testing and related documentation. 
  • Address configuration and usability questions from end users. 
  • Other duties, as assigned. 
Required Skills/Abilities: 
  • Strong customer service skills required. 
  • Ability to engage in multiple projects and manage parallel tasks involved in meeting deadlines and deliverables. 
  • Excellent time management skills and ability to work under tight deadlines, often with time and resource constraints while providing adequate attention to detail. 
  • Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence, and effectiveness in dealing with people. 
  • Ability to communicate technical information to nontechnical personnel. 
  • Comfortable in speaking with customers and being able to handle any size group meetings. 
  • Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence. 
  • Proficiency in MS office applications. Ability to efficiently manipulate data using Excel both for internal usability and external presentation is a must 
  • Experience with Human Resources, Time & Attendance and Scheduling, Payroll or similar software systems. 
  • Ability to understand implications of new regulatory requirements in the Human Resources, Payroll, and Labor Management spaces. 
  • Experience with software support and integration processes. 
  • Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness. 
  • Ability to work both independently and as part of a team. 
Education and Experience: 
  • BA/BS degree (Business Administration, Computer Science) preferred or commensurate experience. 
  • 2-3 years of proven experience in implementation and/or delivery - specifically SaaS product experience preferred. 
  • Experience in Microsoft T-SQL, ability to read and write SQL queries, a major plus. 

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