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Customer Service Coordinator

Beltsville, MD
FosterThomas, Inc. is a leading Human Capital Management Firm. We are assisting our client in their search for a Customer Service Coordinator. Our client is a growing and dynamic 1000+ member non-profit trade association located in Calverton, Maryland, a suburb of Washington, D.C. The mission of the Association is to promote the benefits of intermodal cargo transportation through advocacy, education and networking. This opportunity offers a competitive compensation and benefits package. This position is hybrid and full time.

This position is responsible for customer service activities in support of various Information Service programs, primarily related to the Uniform Intermodal Interchange and Facilities Access Agreement (UIIA), a standard industry contract.

The ideal candidate will be someone who will adhere to company policies and procedures; promote and foster a team-based work environment; maintain a positive and professional disposition; and demonstrate flexible and efficient time management skills including the ability to prioritize work assignments, handle stress, and consistently report to work on time prepared to perform the duties of the position.

Principal Responsibilities and Duties:
 Analyzes insurance documentation based on specific contract requirements
 Performs data entry of information received daily
 Sets-up new accounts and process changes to existing accounts  
 Conducts outreach to customers to request additional information relating to accounts, including establishing weekly follow-up to companies with pending UIIA applications
 Performs account research for specific customers
 Conducts monthly collection calls related to outstanding UIIA participation fees
 Provides telephone coverage and support for customer service inquiries
 Conduct ongoing monthly outreach to program users to improve customer service experience
 Assists with daily workload and inquiries associated with other Information Service programs, as needed
 Assists with other duties as required within the department

Work Experience and Qualifications:
 Minimum of 3 years of customer service work experience
 Associate degree required
 Organized and conscientious self-starter with a good work ethic
 Ability to prioritize and complete tasks in an efficient and timely manner
 Strong computer and database management skills
 Strong aptitude for written and verbal communication
 Excellent interpersonal and customer service skills
 Accurate data entry skills (minimum typing speed of 45 wpm)
 Experienced in web-based environments
 Must be dependable and a team player
 Ability to work overtime during peak production periods


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