Order Processing Manager

Location: Bridgewater, NJ
Date Posted: 04-25-2018
Order Processing Manager
Location: Bridgewater, NJ
FosterThomas, Inc. is a leading HR Management and Consulting firm. We are seeking an Order Processing Manager to assist our client out of their Bridgewater, NJ location. 
Objectives:
  • Ensure the best possible customer service through professional customer interaction and management of orders during a project’s lifecycle
  • Provide strong commercial support to company sales and engineering staff by advising on optimal order processing methods
  • Lead, train and manage a team of order management staff responsible for the processing of customer orders in accordance with company guidelines and policies
  • Develop training plans and document best practices in order management while focusing on continuous improvement
Responsibilities:
  • Responsible for all branch related order entry system activities and provide leadership in the execution of daily order management team responsibilities
  • Support logistics in company related tasks (e.g. consumption, new-to-used, modification, repair bookings, etc.)
  • Personnel management
  • Functional and disciplinary responsibility for all order management employees (evaluate, hire, wage determination, over-time management, etc.)
  • Train and onboard new order management employees
  • Local implementation of system updates and best practices
  • Complete, review and develop action plans based on the order management benchmarks and KPIs
  • Analyze and interpret project performance
  • Basic project management (i.e. project closeout, jobsite material movements, etc.)
  • Access continuity between contract and orders
  • Scrap billing preparation
  • Substitutions
  • Excess (in close cooperation with Logistics Manager)
  • Partner with the Logistics Manager on order management benchmarks and KPIs
  • Advise internal and external customers on optimal billing models
  • Manage customer complaints and execute appropriate customer service measures
  • Coordinate consumable sales order fulfillment
  • Process local components & plywood sales
  • Interface with company HQ on material import/exports related topics
  • Freight management and delivery & returns scheduling (data maintenance in ERP systems)
Requirements:
  • Bachelor's degree and a minimum of 5 years of relevant work experience or more than 8 years of relevant work experience
  • Experience in customer service
  • Understanding of basic financial statements and transactions related to the construction industry
  • Articulate and well written
  • Proven strong leadership, communication and personnel management skills
  • Continuous improvement focused
  • Effective problem solving skills
  • Fluent in English (bi-lingual in Spanish helpful)
  • Advanced Microsoft Office proficiency
or
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