Order Processing Specialist

Location: Elkridge, Maryland
Date Posted: 05-10-2018
FosterThomas, Inc. is a leading HR Management and Consulting firm. We are seeking an Order Processing Specialist to assist our client out of their Elkridge, MD location.

Order Processing Specialist 
The Order Processing Specialist ensures a positive customer experience through the professional and accurate preparation, fulfillment, billing and close out of customer projects.

Essential Duties
  • Responsible for branch related PSD activities Skills
    • Set up order structure in PSD with in alignment with contract conditions (CSS) 
    • Assess continuity between contract, CSS and PSD order 
    • Transfer material from new to used when necessary 
    • Process backorders in PSD with status updates to team
    • Review and process excess with Logistics Manager 
    • Prepare invoice, print return ticket and advise sales on repair/replacement cost and obtain approval to invoice 
    • Short-term order management
      •  Availability checks, allocations and substitutions through cross-departmental cooperation 
    • Basic project management 
  • Coordinate with customers regarding deliveries and returns (Maintaining data accuracy in PSD and delivery calendar) 
  • Customer Service 
  • Book trucks through the company's transportation management software.
  • Experience with customer service
  • Strong professionalism 
  • Fluent in English
Education Requirements
  • Bachelor's Degree or minimum 3 years of relevant work.  
EEO Statement: FosterThomas is an equal opportunity employer and is committed to equal employment opportunities in recruitment, hiring, promotion, training, compensation and disciplinary action with regard to the terms and conditions of employment. FosterThomas does not discriminate on the basis of race, religion, national origin, color, age, sex, disability, marital status, gender identity, genetic information, sexual orientation, or sex, including pregnancy and childbirth, veteran status or any other legally protected characteristic.
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