Sales Support Specialist (Financial Services)

Location: Columbia, MD
Date Posted: 06-07-2018
FosterThomas, Inc. is a leading HR Management and Consulting firm. We are seeking a Sales Support Specialist (Financial Services) to assist our client out of their Columbia, MD location.


  • Handle all incoming calls.
  • Manage the schedule for the advisor in such a way that any client who calls is promptly handled by the appropriate team member or has a telephone or in person appointment scheduled.
  • Follow “The Law”—every contact with a client or prospect produces an updated record in our database. 
  • Forward any address, phone, or email changes to our Computer Operator.
  • Function as the concierge in the office, making everyone feel welcome.
  • For “long service problems,” i.e., those taking more than 24 hours, update the client daily by voice mail, telephone contact or email.
  • Ensure all forms necessary to establish new accounts are correct and submitted in a timely manner.
  • Process clients wire and check requests, ensuring any relevant comments are entered into Notes.
  • Unless a Sales Assistant or System Manager is on post, understand our computer system well enough to supervise the Computer Operator.
  • Maintain compliance files and calendar.
  • Proof read letters, emails and other promotional materials before they are sent.

Job Requirements

  • Strong educational or work experience background.  
  • An engaging personality.
  • Well organized.  
  • High level of oral and written communication skills.
  • Ability to manage time, not only your own but the advisors. 
  • Intermediate skill level in Microsoft Word, PowerPoint, Excel and Outlook.
  • Series 7 license a plus.  If you are not licensed, you will be expected to pass the Series 7 within 18 months.
EEO Statement: FosterThomas is an equal opportunity employer and is committed to equal employment opportunities in recruitment, hiring, promotion, training, compensation and disciplinary action with regard to the terms and conditions of employment. FosterThomas does not discriminate on the basis of race, religion, national origin, color, age, sex, disability, marital status, gender identity, genetic information, sexual orientation, or sex, including pregnancy and childbirth, veteran status or any other legally protected characteristic.
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