Video TeleConference Facilitator (VTC Facilitator)

Location: Washington, DC
Date Posted: 06-21-2016
FosterThomas, a Mid-Atlantic Staffing and Recruiting Firm, is leading the search for a Video TeleConference Facilitator (VTC Facilitator) for our Client located in Washington, DC.

Responsibilities:
  • Assist HQDA users in setting up, booking, reserving, scheduling, establishing, testing, troubleshooting, monitoring, and conducting IP/ISDN point-to-point and multipoint (ITA, GVS, and/or other MCU services) Classified/Unclassified VTC sessions using Cisco TMS and/or Polycom management tools
  • Connect, validate, and actively monitor VTC performance to ensure that both audio and video are functioning properly for the duration of the session
  • Provide primary VTC support between 0600-1800 Monday thru Friday
  • Provide after-hours support (1800-0600) as pre-arranged with the customer and support 2 or 3 conference sessions per month, each lasting an average of 2 hours
  • Perform daily testing and preventive maintenance on VTC systems and report any faults to your supervisor by 0800 every morning
  • Submit daily activity reports/status in the SharePoint portal as they occur
  • Create Remedy tickets for any problems found during VTC sessions and submit VTC Incident Reports providing details of the VTC problem to upper management
  • Provide VTC troubleshooting, setup, and general support as requested
Qualifications:
  • SECRET Security Clearance
  • Work hours are 9:00am-6:00pm
  • 2 -3 years of relevant experience or certified VTC training
  • A high school graduate or equivalent required
  • A+, Network+, or Security+ Certification is preferred
 
Our Client is an Equal Opportunity/Affirmative Action Employer EOE/AA/M/F/D/V
 
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