Site Scheduler - VTC

Location: Durham, NC
Date Posted: 03-23-2017
 Site Scheduler - VTC
Location: Durham, NC
Hours: The hours are M-F 12:30 -9PM
 
FosterThomas, a Mid-Atlantic Staffing and Recruiting Firm, is leading the search for a Site Scheduler for our Client located in Durham, NC. This position will be responsible for scheduling video conferences and technical assistance in addition to managing information of video conferencing and training
  
Responsibilities include:  
  • Schedule all On and Off Network calls
  • Customer service skills
  • Provide Technical Assistance and Management. 
  • Train clients to use Video Conferencing Equipment
  • Conduct video teleconferencing field engineer work and trouble shoot • Install video conferencing equipment
Requirements:
  • US Citizen with the ability to pass background investigation
  • 2 years of general video conferencing experience
  • Efficient in operation of Microsoft Office and Microsoft Outlook 
  • Efficient in operation and use of Polycom Global Management System Software and Polycom MGC 100 Software
  • Understanding of connection concepts for video conferencing and the different network and VTC protocols, i.e., H.323, UDP, TCI, Transcoding, IVR services, and server related operations.
  • Coordinate VTC scheduling with customers via telephone and email confirmations
  • Work with customers to resolve conflicts • Keep updated list of all scheduled VTC conferences 
  • Provide reports as indicated 
  • Take messages and assist in troubleshooting 
  • Provide status on trouble tickets opened in CAPRS 
  • Provide a minimum level of training for customers 
  • Maintain a record of all VTC systems
FosterThomas is an equal opportunity employer and is committed to equal employment opportunities in recruitment, hiring, promotion, training, compensation and disciplinary action with regard to the terms and conditions of employment.  FosterThomas does not discriminate on the basis of race, religion, national origin, color, age, sex, disability, marital status, gender identity genetic information, sexual orientation, or sex, including pregnancy and childbirth, veteran status or any other legally protected characteristic.
 
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