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Technical Implementations Specialist

Remote, Remote
Technical Implementation Specialist  

A successful candidate is able to quickly learn and master multiple products and systems, understand dependencies and apply the knowledge to translate customer requirements into configuration. A technical implementation specialist should be proficient with MS T-SQL and enjoy using queries to solve complex problems. The ability to communicate directly with internal and external stakeholders is a must.  
Supervisory Responsibilities:  
  • None  

Duties and Responsibilities:  
  • Configure the software to meet customers’ requirements.  
  • Conduct meetings/workshops with members of the management team as well as end-users to analyze the customers’ business and functional requirements.  
  • Propose configurations of software recommending industry best practices via an open and interactive dialog.  
  • Perform complex configuration, using scripts and making adjustments as needed.  
  • Perform adjustments and customization to system configuration and reporting solutions utilizing application menus, 3rd party tools, and MS T-SQL.  
  • Assist with functional and integration testing and related documentation.  
  • Address technical questions from both internal and external IT personnel.  
  • Address configuration and usability questions from end users.  
  • Other duties, as assigned.  
  • Some travel is required.  

Required Skills/Abilities:  
  • Strong customer service skills required.  
  • Ability to engage in multiple projects and manage parallel tasks involved in meeting deadlines and deliverables.  
  • Excellent time management skills and ability to work under tight deadlines while providing adequate attention to detail.  
  • Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence, and effectiveness in dealing with people.  
  • Ability to communicate technical information to nontechnical personnel.  
  • Comfortable in speaking with customers, and handling group meetings.  
  • Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.  
  • Ability to understand implications of new regulatory requirements in the Human Resources, Payroll, and Labor Management spaces.  
  • Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness.  
  • Proficiency in MS office applications. Ability to efficiently manipulate data using Excel both for internal usability and external presentation is a must.  
  • Familiarity with sFTP and other cryptography technologies and tools a plus.  
  • Ability to work both independently and as part of a team.  

Education and Experience:  
  • BA/BS degree (Business Administration, Computer Science or similar) preferred or commensurate experience.  
  • Knowledge of relational database concepts and logic coupled with experience in MS T-SQL.  
  • 2-3 years of proven experience in implementation and/or delivery - specifically SaaS product experience preferred.  
  • Experience with Human Resources, Time & Attendance and Scheduling, Payroll or similar software systems application is preferred  
  • Experience with SSRS a plus  
  • Experience learning new technical tools.  

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