Summary: A successful candidate is able to quickly learn and master multiple products and systems, understand dependencies and apply the knowledge to translate customer requirements into configuration. A technical implementation specialist should be proficient with MS T-SQL and enjoy using queries to solve complex problems. The ability to communicate directly with internal and external stakeholders is a must. Supervisory Responsibilities:
Duties and Responsibilities:
Configure the software to meet customers’ requirements.
Conduct meetings/workshops with members of the management team as well as end-users to analyze the customers’ business and functional requirements.
Propose configurations of software recommending industry best practices via an open and interactive dialog.
Perform complex configuration, using scripts and making adjustments as needed.
Perform adjustments and customization to system configuration and reporting solutions utilizing application menus, 3rd party tools, and MS T-SQL.
Assist with functional and integration testing and related documentation.
Address technical questions from both internal and external IT personnel.
Address configuration and usability questions from end users.
Other duties, as assigned.
Some travel is required.
Strong customer service skills required.
Ability to engage in multiple projects and manage parallel tasks involved in meeting deadlines and deliverables.
Excellent time management skills and ability to work under tight deadlines while providing adequate attention to detail.
Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence, and effectiveness in dealing with people.
Ability to communicate technical information to nontechnical personnel.
Comfortable in speaking with customers, and handling group meetings.
Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.
Ability to understand implications of new regulatory requirements in the Human Resources, Payroll, and Labor Management spaces.
Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness.
Proficiency in MS office applications. Ability to efficiently manipulate data using Excel both for internal usability and external presentation is a must.
Familiarity with sFTP and other cryptography technologies and tools a plus.
Ability to work both independently and as part of a team.
Education and Experience:
BA/BS degree (Business Administration, Computer Science or similar) preferred or commensurate experience.
Knowledge of relational database concepts and logic coupled with experience in MS T-SQL.
2-3 years of proven experience in implementation and/or delivery - specifically SaaS product experience preferred.
Experience with Human Resources, Time & Attendance and Scheduling, Payroll or similar software systems application is preferred